(FAQ)
Welcome to Parts on the Go! Below you’ll find answers to the most common questions about our company, ordering process, shipping, returns, and more. If you don’t see your question here, feel free to contact our support team.

About Parts on the Go
What is Parts on the Go?
Parts on the Go is an online auto body parts retailer offering high-quality, reliable replacement parts at competitive prices. We ship nationwide and provide local truck delivery for large parts in select Texas areas.
What types of parts do you sell?
We specialize in replacement auto body parts, including bumpers, headlights, taillights, mirrors, hoods, fenders, grilles, radiators, condensers, door handles, and more.
Are your parts new or used?
All parts sold on Parts on the Go are brand-new, aftermarket replacement parts unless clearly stated otherwise.

Ordering & Accounts
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and manage your order history.
How do I know if a part will fit my vehicle?
Each product listing includes vehicle compatibility information. We strongly recommend double-checking your vehicle’s year, make, model, trim, and engine before ordering.
Can I change or cancel my order after placing it?
If your order has not yet shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.

Pricing & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express, as well as Apple Pay and PayPal. Financing options such as Klarna and Affirm are available through Stripe at checkout.
Are there any hidden fees?
No. All pricing is transparent. Shipping costs (if applicable) are clearly shown at checkout before you complete your purchase.

Shipping & Delivery
Do you ship nationwide?
Yes, we ship select products to customers across the United States.
Do you offer free shipping?
We offer free local truck delivery for larger parts in the Greater Houston area, Beaumont, and College Station/Bryan, TX. Shipping fees for other locations are calculated at checkout.
How long does shipping take?
Shipping times vary depending on the item and destination. Most orders ship within 1–2 business days, with delivery typically taking 3–7 business days after shipment.
Will my part arrive damaged?
We carefully package all items to minimize damage. If your order arrives damaged, please contact us immediately with photos so we can assist you.

Returns & Refunds
What is your return policy?
We offer a 90-day money-back guarantee. Customers may return eligible items within 90 days of delivery for a refund, subject to our return terms.
Are there any items that cannot be returned?
Items that have been installed, modified, damaged after delivery, or returned without original packaging may not be eligible for a refund.
How do I start a return?
To initiate a return, please contact our support team with your order number. We’ll provide return instructions and next steps.

Product Quality & Warranty
Do your parts come with a warranty?
Many of our parts include a manufacturer warranty. Warranty details, if applicable, are listed on the product page.
Are aftermarket parts as good as OEM parts?
Our aftermarket parts are designed to meet or exceed industry standards and offer a cost-effective alternative to OEM parts.

Customer Support
How can I contact Parts on the Go?
You can reach us through our website’s contact form or by phone during normal business hours. Our team is happy to help.
info@partsonthego.com
281-443-8947
What are your customer service hours?
Customer service hours are listed on our Contact Us page and may vary by holiday.

Legal & Policies
Do you have Terms & Conditions and Privacy Policies?
Yes. Please review our Terms & Conditions and Privacy Policy pages for detailed legal and policy information.
Which law governs your business?
Parts on the Go operates under the laws of the State of Texas.