Shipping Policy 
 
Parts On The Go
Last Updated: 12/23/2025
 
Thank you for shopping with us! We are committed to providing clear, transparent shipping information so you know exactly what to expect when placing an order.
 
1. Shipping Destinations
 
We currently ship orders within the United States only (lower 48 states).
 
Our delivery zones are as follows:
National Shipping Delivery: Available to all lower 48 U.S. states for eligible ship-safe parts.


Local Truck Delivery: Available only within:
The Greater Houston Area (and surrounding areas)
Conroe, TX
Beaumont, TX
College Station / Bryan, TX
 
We do not offer international shipping at this time.
 
2. Shipping Costs
 
Shipping fees are structured as follows:
 
National Shipping (UPS, FedEx, USPS):
Flat rate: $15 per item
 
Local Truck Delivery:
Free delivery within our service regions listed above.
 
All shipping fees are displayed during checkout before you complete your purchase.
 
3. Carriers Used
 
We ship your parts using trusted national and local carriers:


National Shipping: UPS, FedEx, USPS
Local Delivery: Our local deliveries are courriered by our trained private drivers
 
4. Handling Time
 
All orders are processed within 1 business day.
Orders placed after 12 PM CST will be processed on the next business day.
 
5. Estimated Delivery Time
 
Delivery timeframes begin after your order has been processed.
National Shipping Delivery: 3-7 business days
Local Truck Delivery: 1-2 business days
 
Once your order ships, you will receive a confirmation email with delivery details.
 
6. Missing Orders or Delivery Issues
 
If you believe your order is delayed, missing, or delivered incorrectly, please follow these steps:
 


Check your tracking email for status updates.


Contact us if your order has not arrived within 2 business days after the end of the expected delivery window.


We will contact the carrier or local courier and provide you with an update within 1–2 business days.


 
We are committed to helping resolve any delivery issues quickly.
 
7. Missed Deliveries (Local Truck Delivery)
 
A signature and valid ID are required upon delivery.
 
If no one is available to receive the order or the required verification is not provided, a re-delivery fee may apply.
 
The courier will leave a notice with rescheduling instructions, and our team will also contact you to arrange a new delivery window.
 
8. Contact Information for Shipping Inquiries
 
If you have any shipping questions or concerns, please contact our customer support team:
 


Email: info@partsonthego.com


Phone: (281) 443-8947


 
We are here to help ensure a smooth and reliable delivery experience.
 
9. Returns and Exchanges
 
For information on returns, replacements, and exchanges, please refer to our Return Policy.
 
10. Changes to This Shipping Policy
 
We may update this Shipping Policy periodically to reflect changes in our processes or services. Any updates will be posted on this page.